Shipping & Delivery
Last updated: [date]
This policy explains how Forticore Security ([legal entity name], ABN 53 687 716 847) delivers orders placed through our online shop. All prices are in Australian dollars (AUD) and include GST.
Where we deliver
We deliver to addresses within Australia only, including all states and territories. We do not ship internationally.
Some carriers can’t deliver bulky items to PO Boxes or parcel lockers. If your order includes a bulky item, please provide a street address.
Shipping rates
| Option | Cost (inc. GST) | Applies to |
|---|---|---|
| Standard delivery (Australia-wide) | $12.95 flat rate per order | Orders under $150 |
| Free standard delivery | $0.00 | Orders of $150 or more (after discounts, inc. GST) |
| Bulky item surcharge | $15.00 per bulky item, added to the delivery cost | Items marked “Bulky item” on the product page, such as retractable belt barrier posts. This surcharge still applies when your order qualifies for free delivery. |
The delivery cost is shown in your cart and at checkout before you pay.
Quote, custom and bulk orders
Delivery for quote items (for example custom logo jackets, patrol technology and large event orders) is confirmed in your written quote. Where a quote says delivery is included, no further shipping charge applies.
Processing and delivery times
- In-stock items: usually dispatched within [1–2] business days of payment.
- Custom embroidered or printed items: production starts after you approve your digital proof. Typical turnaround is [X–Y] business days plus delivery; your quote confirms the timeframe.
- Special-order items (for example some boot sizes): we will confirm the lead time before dispatch.
- Delivery: once dispatched, metro areas usually receive orders in [2–5] business days and regional and remote areas in [4–10] business days. These are estimates from our carrier and are not guaranteed.
We will email you tracking details when your order ships.
Delays, lost and damaged parcels
If your order hasn’t arrived within the expected time, or arrives damaged, contact us at info@forticoresecurity.com.au or +61 420 786 176 with your order number (and photos if it is damaged). We will work with the carrier and, where appropriate, send a replacement or give you a refund. This does not limit your rights under the Australian Consumer Law, including the guarantee that goods will be supplied within a reasonable time and the guarantee of acceptable quality.
Risk and ownership
Risk in the goods passes to you on delivery to the address you gave us. If an item is lost or damaged before delivery, we will deal with it as set out above.
Address errors
Please check your delivery address carefully. If a parcel is returned to us because of an incorrect or incomplete address, or because nobody collected it, we may charge the cost of re-sending it.
Contact
Forticore Security · Melbourne metropolitan and regional Victoria · info@forticoresecurity.com.au · +61 420 786 176 · Mon–Fri 9am–5pm
